City of London: 0207 3858535

Claygate: 01372 464 968

Whenever possible we will attempt to resolve complaints through informal discussions.

A formal complaint must be made within two calendar months of the incident complained about. We will acknowledge it in writing within seven working days.

The manager responsible for the service, facility or activity complained about will investigate a formal complaint. We will investigate and respond to straightforward formal complaints within twenty working days.